Effective Date: October 2025
Last Updated: November 2025
Your privacy matters, and we want you to feel fully in control of the data connected to your Wellcend experience.
Our Data Request Centre page gives you a simple and transparent way to request, download, correct, or delete your personal information.
If you want clarity, we’re here to provide it.
How to Submit a Data Request
You can request access, correction, or deletion of your personal data using any of the methods below.
You may choose one of the following:
- Complete the online form on this page
- Email our Privacy Team directly
- Submit a structured request, including your name, email address, and the type of request you want to make
Privacy Team Email
Additional Contact Options (If needed)
We respond to all valid requests within 30 days or sooner, where required by law.
Types of Requests You Can Make
We comply with GDPR, CCPA, and global privacy standards. You can request:
Access Request
- See what personal data we hold
- Understand how it is used
- Receive a portable copy (if applicable)
Correction Request
- Update incorrect information
- Fix outdated details
- Modify newsletter preferences
Deletion Request (Right to Erasure)
- Remove your email from mailing lists
- Delete information submitted through contact forms
- Remove stored identifiers, if any
- Clear, identifiable data across our systems
Restriction Request
You may request that we limit processing of your personal data in specific situations.
Objection Request
You may object to:
- Processing based on legitimate interests
- Analytics tracking (non-essential)
- Marketing communications
Consent Withdrawal
You can withdraw consent for:
- Newsletters
- Push notifications
- Cookie tracking (non-essential categories)
What Information Do We Need From You
To verify your identity and protect your data, we need:
- The email address used on Wellcend
- Your name (optional but helpful)
- The type of request (access, correction, deletion, etc.)
If we require additional information to confirm your identity, we will notify you securely.
What Data We Hold and Why
For transparency, here is a clear overview of what data we may hold about you and how long we keep it.
Data Types and Retention
| Data Type | Source | Purpose | Retention |
|---|---|---|---|
| Email (newsletter) | Signup form | Send wellness updates | Until user unsubscribes |
| Name (optional) | Signup form | Personalization | Until user unsubscribes |
| Contact form submissions | Contact page | Support & responses | Up to 3 years |
| Analytics data | Google Analytics, Clarity | Performance insights | 25 months or aggregated |
| Server logs | Hosting & CDN | Security & uptime | 90 days |
| Cookie preferences | Cookie banner | Compliance | 12 months |
| Affiliate click IDs | Affiliate links | Commission tracking | Varies (non-personal) |
We never store sensitive medical data, financial information, or government identifiers.
Verification and Security
We take data protection seriously and verify every request before processing it.
Our verification steps include:
- Checking the email used for the request
- Matching form submissions to our records
- Confirming ownership through a confirmation email
We do not process requests that cannot be safely verified.
How We Deliver Your Data
For access and portability requests, you will receive:
- A downloadable file
- A clear explanation of what the data represents
- Information about how it is used
Delivery occurs through the email you used to make the request.
Global Privacy Compliance
This Data Request Centre supports:
- GDPR (EU)
- CCPA (California)
- PIPEDA (Canada)
- UK Data Protection Act
- Australian Privacy Principles
- Other global privacy frameworks
If your region has special requirements, we follow the strictest applicable standard.
Submit Your Data Request
Below is the recommended structure if you send a request by email:
Example Request Format
Email Subject
Data Request – Wellcend
Email Body
Hello Wellcend Privacy Team,
I would like to submit a [Access / Deletion / Correction / Restriction / Objection / Consent Withdrawal] request.
My details are:
Name: [Your Name]
Email used on Wellcend: [Your Email]
Additional details (optional): [Explain request]
Thank you.
Data Questions or Concerns
If you have questions before submitting a request, you can reach us anytime.
Contacts:
- privacy@wellcend.com (Primary)
- contact@wellcend.com (General inquiries)
- info@wellcend.com (Business/support)
